Frequently Asked Questions
Everything you need to know about shopping with Eicgo
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take between 10-21 business days depending on the destination.
What is your return policy?
Eicgo offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
Is it safe to shop on Eicgo?
Absolutely. We use industry-standard SSL encryption technology to protect your personal and payment information, ensuring a safe and secure shopping environment.